Dr. Bryan K. Williams, D.M.
Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is the founder of the BW Leadership Academy, creator of BWTV Online Learning and also the best-selling author of three books – Engaging Service, Work Like You Own It and How to Serve a VIP.
Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.
Dr. Williams has earned degrees in Business Administration, and an Associate’s Degree in Hotel/Restaurant Management, and Adult Education, including Doctor of Management in Organizational Leadership.
Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sector
Delivering World-Class Service
Work Like You Own It! Six Habits of Service Superstars
Leading a 5-Star Team
From Great to World-Class