Under Colin's leadership Beyond Philosophy he has helped many of the world's most prestigious organizations improve their Customer Experience including American Express, FedEx, and Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% rise in shipping volumes using Beyond Philosophy’s methodology.
Colin is married to Lorraine and has 3 children. He now lives in Sarasota, Fl. USA. He is a keen fisherman and loves soccer. Colin is a passionate Luton Town FC supporter.
Keynote Speaker - Colin Shaw
Colin was voted one of the 'top 50 Marketing Thought Leaders Over 50' for two years in a row. Colin has written six bestselling books on Customer Experience and is commentator on CNN, BBC TV, NPR, LBC and many other publications and media. Colin is co-host of the successful and engaging podcast ‘The Intuitive Customer’ and has one of the best read blogs on Customer Experience.
He is an engaging, humorous and thought provoking key-note speaker.
Colin's background is in operational line management. He has held many senior exec positions in corporate life. In his last senior role he lead 3,500 people in call centers globally.
Colin founded Beyond Philosophy in 2002. Beyond Philosophy was the first operational focused consultancy, training and research companies in the world. They focus on helping organizations move their Customer Experience to the next level.
The Customer Experience
Colin has helped shape the whole Customer Experience industry with his six bestselling books.